Help and control
Contact Tempest Mainframe
Use the public Studio issue tracker for reproducible bugs and feature problems. Use a verified Tempest Mainframe social route or the official community Discord for general help and private account-removal coordination. Never post passwords, OAuth tokens, identity documents, private keys, or other secrets in a public issue or public channel.
Studio issue tracker ↗Community Discord ↗Verified social channels
Remove a Discord authorization
First disconnect Discord inside Studio. Then open Discord and go to User Settings → Authorized Apps, select the Tempest application, and choose Deauthorize. Use Forget in Studio for each saved guest profile you want removed locally. Delete any exported backups separately. See the full Discord Guests explanation.
Remove Twitch or Kick access
Disconnect the platform inside the Tempest product first. Then remove the application from the platform's own Connections, Connected Apps, or authorization settings. Broadcasters can also revoke a paired Twitch Extension installation from Studio. Viewers can remove or stop using an Extension through Twitch.
Delete local Studio data
Disconnect accounts, forget saved guests, remove unwanted media and configuration inside Studio, and delete any exported backups. Uninstalling Studio alone does not remove its local data directory, so settings can survive a reinstall. If you want a complete local reset, remove the remaining Studio data through the application's reset or data-management controls before uninstalling.
Request hosted-data deletion
A broadcaster can revoke a public Twitch Extension installation to remove its hosted installation record, appearance, and interaction catalog. For a hosted record you cannot remove yourself, contact Tempest through a verified route above and identify the product and connected platform account. Support may ask for a safe ownership check, but will never ask for your password or OAuth token.
Discord Guests troubleshooting
Confirm that the Discord desktop client is running, the intended Discord account is signed in, Studio was authorized for rpc and rpc.voice.read, and the user is connected to a voice channel. If a saved guest is stale, forget the profile and add it again. If authorization loops, disconnect, deauthorize the app in Discord, restart both applications, and authorize again.
Music playback and download help
Streaming is public and never consumes the download allowance. A permanent download requires an anonymous Cloudflare human check and is limited to one album or up to 12 tracks per verified browser or network in a rolling 24-hour period. If a download is blocked, refresh the verification page, disable aggressive script blocking for the site, and try again. A daily safety limit can temporarily pause all downloads.
Include this in a useful bug report
Include the product name and version, Windows version, the feature you were using, the exact error text, and steps that reproduce the problem. Screenshots are helpful after secrets and personal data are removed. Do not upload tokens, credentials, private configuration files, or unredacted logs.
Policies and existing legal record
Master privacy policyMaster terms of serviceExisting combined legal record